SUPPORT

E²U support model and maintenance services provide real and competitive advantages through its efficient streamlining of operational efficiencies.

01  Proactive Support

Regular monitoring to identify and address inefficiencies and risks and quick response for critical incidents. Help is available 24/7, and 365 days and the technical experts are available to fix all possible issues, minor or critical.

02  Core Support

Affordable access to elevated reactive support and problem resolution.

03  Advanced Support

Handles, critical issues, automatic escalation management and change management.

Performance Support

Personalised with financially-backed SLA.This includes:

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Applications Support

  • Incident & Problem Management
  • Minor Enhancement
  • Patching/ Upgrading
  • Continuous Improvement

Cloud Support

  • 24/7 Server monitoring
  • Daily Codebase and Database backup
  • Monthly Server Clean-up
  • Security Patches Installation
  • Monitoring Server & Application Error Log
  • Cloud Integrations and Security Tools

Monthly Reports

Detailed stats, trends and recommendations.

SLA backing

E²U guarantees reliability, availability, and responsiveness to systems and applications and specifies who will govern when there is a service interruption. It also provides track metrics, collects and monitors log files, identifies performance parameters and sets alarms.

Backup, Recovery and Storage

When it comes to backup, storage, and recovery, one size doesn’t fit all. E²U provides seamless and cost-effective backup, storage and recovery services customized for your data and systems.

Fully automated, scalable and flexible, they provide end-to-end resilience and risk reduction with solutions to quickly recover your operations, stay compliant and secure.

Backup

Cloud back up or online backup is a continuous process and is designed to make copies of your files, applications, virtual machines or servers and store them safely on a remote network of computing resources that can be accessed online. In the event of data loss, you can instantly access or recover a clean version from a restore point that can be created on your system.

Storage

Cloud storage is designed to supplement your hard drive space and make it easier to access and edit files from different devices. This process is flexible and cost-effective and offers:

Total coverage- because it backs up all the disks, partitions, files and folders, and virtual machines.

Flexible control since you have the option to choose differential (include the differences since the last full backup,) or incremental (successive copies of the data contain only the portion.)

E²U works with you to design an optimal strategy for storage based on multiple dimensions. These include capacity, bandwidth, and types of storage with tiered rate structures for Object/ Block/ Files/ Mass/Content Delivery Network's storing.

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Security

The digital landscape is constantly evolving and threats and breaches are on the rise.

E²U works with you to create an end-to-end security strategy to protect your cloud-based systems, data, and infrastructure.

Cloud security falls into two broad categories:

  • Security issues faced by cloud providers (organizations providing
    software-, platform-, or infrastructure-as-a-service via the cloud).
  • Security issues faced by their customers (companies or organizations
    who host applications or store data on the cloud).

E²U partners with leading vendors in the web security space to protect and mitigate your digital presence against unknown and known threats by using the capability of the networks and with AI when required. The security measures are configured to protect data, support regulatory compliance and protect privacy as well as setting authentication rules for individual users, and devices.

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CONTACT

Feel free to get in touch with us to know more.

Call or email. We will be happy to assist you.

Address

63/66 Hatton Garden, Fifth Floor Suite 23, London, EC1N 8LE

Get in touch with us

© E2U 2020